Returning a White Box

The following instructions should be used as a guideline for shipping title(s) back to Tradersbrain.

The box used for shipping the title to you will be used to ship the title back to Tradersbrain.

When returning a title use the brown side of the box as the outside. Lay the box flat with the white side facing up. Place the title in the middle of the box  (See figure 1 below).

Once the title has been secured in the middle of the box fold side (A) over the top of the title. Then fold side (C) over the bottom of the title.

Once (A) and (C) are covering the top and bottom portions of the title fold side (B) over the top of the title. Side (B) should now cover part of the title and part of sides (A) and (C).

After side (B) is secured fold side (D) over the remaining exposed area of the title. This should cover and enclose the title in the box.

Now that the box has been fully closed, tape the box shut. Do this by placing a strip of strong shipping tape down the seam of the box where sides (B) and (D) overlap (see figure 2 below).

Tape from the top of the box to the bottom. Be sure to add extra tape at each end so that sides (A) and (C) will not slide open.

Now that the box has been sealed you are ready to ship, but first you must add the Postage. Postage is provided for Bronze, Silver, Gold and Platinum subscribers only. Turn the box over from the sealed side and place the return address postage page on the smooth, seamless, side of the box. Center the postage page in the middle of the box and tape the outside of each side of the postage page to the box so that the outside of the postage page is sealed tightly to the box. Then place tape across the middle of the postage page.

Note: For subscribers: Try not to create many wrinkles in the tape that covers the postage page. It may cause problems when the USPS tries to scan. Since the postage page contains the return postage and mailing address, it is important that the postage page is secured tightly to the box.

PILOT members are required to provide postage for the return shipment.

Please be sure the box is tightly sealed. You are responsible for the proper shipping and handling of the title(s). If you find there is a problem with the postage page contact Tradersbrain's Support Services prior to shipping.

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Returning a Brown Box

The following instructions should be used as a guideline for shipping titles back to Tradersbrain.

The box used for shipping the titles to you will be used to ship the titles back to Tradersbrain.

When returning titles simply place the titles into the original shipment box. Be sure to package the books so that they are securely in place and do not move freely in the box.

First fold down the flaps that display the original shipping address label and Delivery Confirmation sticker.

Then fold down the box flaps that do not show the original shipping address label and Delivery Confirmation sticker over the top of the first flaps.

The results should be, the box top does not show the original shipping label or Delivery Confirmation ticker.

Now that the box has been closed, tape the box shut. Be sure the box is securely taped closed

Now that the box has been sealed you are ready to ship. For Bronze and Silver subscribers: place the return address postage page on the top side of the box. Center the postage page in the middle of the box and tape the outside of each side of the postage page to the box so that the outside of the postage page is sealed tightly to the box.  Then place tape across the middle of the postage page.

Note: For subscribers: Try not to create many wrinkles in the tape that covers the postage page. It may cause problems when the USPS tries to scan. Since the postage page contains the return postage and mailing address, it is important that the postage page is secured tightly to the box.

PILOT members are required to provide postage for the return shipment.

Please be sure the box is tightly sealed. You are responsible for the proper shipping and handling of the title(s). If you find there is a problem with the postage page contact Tradersbrain's Support Services prior to shipping.

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Return Priority Flat-Rate Box (Platinum / Gold packages)

The following instructions should be used as a guideline for shipping titles back to Tradersbrain.

A separate return Priority Flat-Rate box will be shipped as part of your total shipment.

When returning a package via Priority Flat-Rate box, the postage page will have already been affixed to the return Priority Flat-Rate box.

If the return Priority Flat-Rate box has the return postage page already affixed to it, simply insert the titles to return into the box and seal the box as per the instructions provided on the box. No additional materials are required to seal the return box. A self-adhesive strip comes attached to the box-end flap and can be applied by simply providing pressure to the box end.

The self-adhesive strip on the return Priority Flat-Rate box is covered with protective tape that must be removed prior to applying pressure when closing/sealing the box shut.

If the return Priority Flat-Rate box does not have the return postage page already affixed to it, simply place the enclosed postage page in the area designated 'Place Label Here' placement on the box. The box will display where the postal page should be affixed.

Once the area where the postage page is to be placed is located, place the postage page on area and tape the outside of each side of the postage page to the box so that the outside of the postage page is sealed tightly to the box.  Then place tape across the middle of the postage page.

Note: Try not to create many wrinkles in the tape that covers the postage page. It may cause problems when the USPS tries to scan.

Since the postage page contains the return postage and mailing address, it is important that the postage page is secured tightly to the box.

Please be sure the box is tightly sealed. You are responsible for the proper shipping and handling of the title(s). If you find there is a problem with the postage page contact Tradersbrain's Support Services prior to shipping.

Since this shipment will be mailed Priority, the United States Postal Service (USPS) provides carrier pickup of your package. The postal carrier will pickup the package at the address you designate when he/she make their normal mail delivery. For more information and to arrange a pickup see the USPS website.

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Return Priority Envelope (Platinum / Gold package)

The following instructions should be used as a guideline for shipping titles back to Tradersbrain.

A separate return Priority Flat Rate Envelope will be shipped as part of your total shipment.

When returning a package via Priority Flat-Rate Envelope, the postage page will have already been affixed to the return Priority Flat-Rate Envelope.

If the return Priority Flat-Rate Envelope has the return postage page already affixed to it, simply insert the titles to return into the envelope and seal the envelope as per the instructions provided on the envelope. No additional materials are required to seal the return envelope.

If the return Priority Flat-Rate Envelope does not have the return postage page already affixed to it, simply place the enclosed postage page in the area designated 'Complete address information or place label here'. The envelope will display where the postal page should be affixed.

Once the area where the postage page is to be placed is located, place the postage page on area and tape the outside of each side of the postage page to the envelope so that the outside of the postage page is sealed tightly to the envelope surface.  Then place tape across the middle of the postage page.

Note: Try not to create many wrinkles in the tape that covers the postage page. It may cause problems when the USPS tries to scan.

Since the postage page contains the return postage and mailing address, it is important that the postage page is secured tightly to the envelope.

Please be sure the envelope is tightly sealed. You are responsible for the proper shipping and handling of the title(s). If you find there is a problem with the postage page contact Tradersbrain's Support Services prior to shipping.

Since this shipment will be mailed Priority, the United States Postal Service (USPS) provides carrier pickup of your package. The postal carrier will pickup the package at the address you designate when he/she make their normal mail delivery. For more information and to arrange a pickup see the USPS website.

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Return Postage Paid Envelope

The following instructions should be used as a guideline for shipping titles back to Tradersbrain.

A separate return Postage Paid envelope will be shipped as part of your total shipment.

When returning a package via Postage Paid Envelope, the postage will have already been affixed to the return Envelope. Simply insert the title(s) to return into the envelope and seal the envelope.  No additional materials are required to seal the return envelope. Once the envelope has been sealed, place in the mail.

Can I upgrade my shipping method from Media Mail to Priority?

No. To upgrade to Priority from Media Mail would require that you upgrade your current Service Program subscription to Gold or Platinum.

I am a PILOT member, what mailing options are available to me?

As a PILOT member you have two shipping options available - USPS Media mail ($7.00 per title), or USPS Priority mail ($14.95 per title). When checking-out a title you will be prompted to provide a shipment method.

What if the enclosed Postage Page does not have enough shipping amount to cover return shipment?

If the Postage Page amount is less than the amount required to ship, the subscriber is asked to cover the amount difference. Tradersbrain will then discount the difference amount plus 10% of the difference amount off the subscriber's next monthly subscription fee.

What if the package is damaged during return shipment?

Depending on the package condition when received, will determine whether the subscriber will be held responsible for the cost of the package contents. For example, if a box is crushed or smashed, Tradersbrain will not hold the subscriber responsible since this is a case of negligence on the part of the USPS. If, however, a box or envelope is opened, or not sealed correctly, Tradersbrain will hold the subscriber responsible, since this is negligence on the subscriber's part.

Does Tradersbrain supply its' subscribers with packaging material?

Yes. Tradersbrain supplies - as part of your subscription - packing tape. To re-order packing tape send a Support request to our shipping department. Upon receipt of your request, Tradersbrain will send the new tape roll and dispenser as part of your check-out shipment.

Is there a limit on the number of tape rolls I can order?

Yes. Subscribers have a 4 tape roll limit per 12 month period. Only 1 tape roll can be ordered at a time. Tradersbrain reserves the right to refuse a subscriber's tape request.

How will I know when my return package arrives at Tradersbrain?

Tradersbrain incorporates the Delivery Confirmation feature provided by the USPS for domestic shipments. Each Delivery Confirmation is given a unique number and can be tracked at the USPS website. In addition, Tradersbrain will email a Receipt Confirmation Notice when your return package arrives at Tradersbrain.

My Check-Out package arrived damaged, what should I do?

Upon receipt of the package notify Tradersbrain via our Support Services. Be as detailed as possible when describing the damage.

How long does it usually take Media Mail to arrive?

Depending on the distance, the average time it takes Media Mail to arrive is 7 days. Since Tradersbrain is on the west coast most packages from the east coast may take 10 - 14 days. The official time given by the USPS is 7 to 14 business days.

What if I have a question or comment regarding Tradersbrain shipping?

Send all shipping related questions, comments or other correspondence via our Support Services. Be sure to specify Shipping as the department of desitnation.

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